Refund Policy

Euro Step Zone helps students with admission, enrolment and visa support for educational institutions in Malta. We aim to keep every fee and condition clear before you pay. Please read this policy carefully.

1. Our service fees

All fees paid to Euro Step Zone (for counselling, application processing, admission, registration, documentation or any other service) are governed by the terms shared with you before payment.

Once your application has been submitted to or processed by the institution, any institutional or administrative charges already incurred may be non-refundable.

2. No refund after visa issuance

Once your Malta visa has been issued, fees paid to Euro Step Zone are strictly non-refundable.

This applies whatever the reason, including if you:

• decide not to travel to Malta
• change your study plans
• decide not to join the institution
• defer or withdraw after the visa is issued
• face a change in personal or financial circumstances

3. Visa refusal

If your Malta visa is refused, Euro Step Zone will refund the fees you paid to us, less a non-refundable processing fee of €300.

Charges already paid to third parties (see section 5) are refunded only as per that provider's own policy.

4. Withdrawal before visa issuance

If you withdraw from the process yourself after admission is confirmed, fees are paid, or the required processing is complete, any refund will depend on the terms of the institution and the service involved.

Euro Step Zone is not responsible for refunding any amount already paid to, or kept by, the institution, a government authority, a visa service provider or any other third party.

5. Third-party charges

The following are governed by each provider's own refund policy, not by Euro Step Zone:

• institution tuition and application fees
• visa fees and government charges
• insurance
• accommodation
• courier and other third-party services

Euro Step Zone cannot guarantee a refund of any third-party charge.

6. Before you pay

Please review all fees, admission conditions, the institution's refund policy and visa requirements before making any payment. By continuing with the admission process and making a payment, you confirm that you have read, understood and accepted these terms.

7. Changes to this policy

Euro Step Zone may update this Refund Policy from time to time. The latest version will always be published on this page.

8. Contact us

For any questions about this policy:

• Email: enquiries@eurostepzone.com
• Phone / WhatsApp: +91 80000 20002
• Office hours: Monday – Friday, 10:00 AM – 5:00 PM